Nothing can infuriate passengers more than train delays and service changes. With new bulletin 132-16 (which supersedes bulletin 43-12) is designed to keep service moving to its most optimal level, but in return also put conductors at risk of assault.
Every conductor know how much delays and service changes can make passengers upset and sometime violent. Some rules can make train crews wonder does the person who make these rules know the city we work in or even if they worked for the MTA transit system themselves in some of these operating titles.
With bulletin 132-16 during a delay that lasts more than 10 mins (which can happen on the F line almost daily) the MTA want the conductor to walk through the train and inform customers of each car of the cause and expected length of the delay.
The MTA has suggested that we leave the safe haven of our train cabs to step into a train with no route of escape to personally inform angry passengers for the reason of the delay. My question to the MTA is what is the sense of having PA systems on the train?
If you ever feel your safety is at risk, never hesitate to ask for a safety dispute resolution form over the radio.
Take a look at the bulletin below and let me know what you think.
What should the union do about this?
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– Tramell Thompson